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🐾 Service Agreement & Policies

  • All services must be booked in advance and are subject to availability

  • Payment is due before or at the time of service

  • Last-minute bookings (within 24 hours) are not guaranteed and may include an additional fee

  • Accepted payment methods include cash, Venmo, Zelle, and other approved payment methods.

General Booking & Payment

Scheduling

  • Visits are scheduled within a time window and are not guaranteed at exact times.

  • Overnight stays include care until 10:00 AM on the departure date.

  • Extended stays beyond 10:00 AM may incur additional fees:

    • Until 2:00 PM: $20

    • Until 6:00 PM: $30

    • After 6:00 PM: Additional overnight charge

  • Services may be modified, shortened, or rescheduled due to severe weather or unsafe conditions.

Cancellations

  • A minimum of 24-hour notice is required for cancellations

  • Late cancellations may be subject to a fee

  • Exceptions for on-call professions (healthcare, IT, maintenance, emergency services) must be pre-approved by Three Tails Pet Care prior to booking

Home Access

  • Clients must provide safe and reliable home access instructions.

  • Three Tails Pet Care is not responsible for service delays caused by inaccessible homes, incorrect codes, or missing keys.

Pet Care & Safety

  • Pets must be up to date on vaccinations

  • All behavioral and medical conditions must be disclosed prior to service

  • Services may be refused, modified, or terminated if a pet displays aggressive behavior that poses a safety risk.

Emergencies

  • Three Tails Pet Care is authorized to seek veterinary care if necessary

  • The client and emergency contact will be contacted first when possible

  • If neither can be reached, pets may be transported to a veterinary clinic for care

  • The client is financially responsible for all veterinary expenses

Liability

  • While all reasonable care will be taken, Three Tails Pet Care is not liable for illness, injury, or incidents beyond control

  • Accidents may occur, and clean-up will be handled to the best of ability if supplies are available

Additional Fees

  • Travel fees may apply outside the standard service area:

    • 20+ miles: $15

    • 25+ miles: $20

  • Additional pets are subject to an extra +$8 fee per visit

  • Holiday bookings include an additional $15 fee night of service

Media Release

  • Photos and videos of pets may be used for updates and, with permission, for marketing purposes

  • Clients may opt out of public use of media

Packages & Monthly Plans Policies

  • All packages and memberships are non-refundable

  • Visits must be used within 30 days of purchase

  • Each visit is 30 minutes

  • Unused visits do not roll over or receive credit

  • Additional pets: $8 per pet, per visit

  • Additional fees may apply (holidays, travel, extended time)

  • Loyalty rewards apply to individual bookings only and do not apply to packages or memberships

  • Package and membership pricing is honored at the rate in effect at the time of purchase. Future pricing changes apply only to new package or membership purchases and do not affect active prepaid services.

Loyalty Rewards Program

The loyalty rewards program is designed to show appreciation for continued trust and support, with rewards that reset and continue as visits accumulate.

  • The loyalty rewards program is offered as a thank-you for repeat clients and applies to individual service bookings only

  • Rewards are earned based on completed visits and are tracked digitally by Three Tails Pet Care

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Reward Structure

  • Every 5th visit: $5 off

  • Every 10th visit: $10 off

  • Every 15th visit: one free visit

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Program Terms

  • After the 15th visit reward is redeemed, the loyalty cycle resets and a new reward cycle begins

  • Rewards have no cash value and cannot be transferred

  • Rewards cannot be combined with other discounts, packages, or membership plans

  • Loyalty rewards do not apply to prepaid packages or monthly memberships

  • Missed or canceled visits do not count toward rewards

 

Additional Notes

Three Tails Pet Care reserves the right to modify or discontinue the loyalty program at any time

Agreement

By booking services, the client acknowledges and agrees to the terms and policies outlined above.

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Clients may choose whether approved employees or trainees of Three Tails Pet Care may assist with services. This preference may be selected during the intake process and can be updated at any time.

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Three Tails Pet Care reserves the right to update, modify, or revise its policies, procedures, services, packages, memberships, fees, and pricing at any time. Updated policies will be posted on the company website and may also be communicated through email, text message, or other reasonable means of notification. Continued use of Three Tails Pet Care services after such updates constitutes acceptance of the revised terms and policies.

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