Frequent Asked Questions

New clients can get started by filling out the intake form. Once submitted, details will be reviewed and a response will be provided shortly. Returning clients can text or email anytime to schedule their next visit.

Yes, meet & greets are available to go over your pet’s routine, needs, and ensure it’s a good fit.

Services are available within a 20-mile radius of Fort Collins, CO at no additional cost. This includes areas such as: Fort Collins Laporte Wellington Timnath Parts of Windsor Travel fees apply outside this range: 20+ miles: $15 25+ miles: $20 If you're unsure whether you’re within the service area, feel free to reach out!

Yes, photos and updates are provided after each visit so you can stay connected and informed.

Yes — reactive pets and those with special care needs are welcome. Three Tails Pet Care has experience working with pets that may be anxious, reactive, or require extra attention. Medications, special routines, and specific care instructions can be accommodated when provided in advance. For safety, pets are handled with care and awareness. Even if a pet is typically friendly, interactions with other animals are avoided during services to ensure the safety of all pets and the care team.

Overnight care is customized based on your pet’s needs and how long they can comfortably be left alone. This is discussed during booking to ensure the right level of care is provided. If your pet requires extended or more constant care, accommodations can be made when arranged in advance.

Visits are scheduled within a time window rather than at exact times to allow flexibility and ensure quality care for all clients.

In the event of an emergency, efforts will be made to contact you first. If unreachable, veterinary care may be provided to ensure your pet’s safety.

Yes, prepaid packages, monthly care plans, and loyalty rewards are available for recurring services.

Payment details will be discussed and confirmed during booking or through direct contact. New clients can view pricing and payment options within the intake form. If ready to pay, Venmo and Zelle QR codes are provided. If a different payment time is needed, clients can select “Other” in the form or arrange payment directly.